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Avaya 7391x Exam Questions
Status: RETIRED
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation
Exam Code:
7391x
Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification
Certification Provider: Avaya
Number of 7391x practice questions in our database:
75
(updated: 30-11-2018)
Expected 7391x Exam Topics, as suggested by Avaya :
- Topic 1: Describe components for Call Center Elite and Call Center Elite Multichannel
- Topic 2: Set up the features and capabilities of Avaya Aura® Communication Manager in call centers
- Topic 3: Plan and configure resources for call centers.
Disscuss Avaya 7391x Topics, Questions or Ask Anything Related
Free Avaya 7391x Exam Actual Questions
Note: Premium Questions for 7391x were last updated On 30-11-2018 (see below)
Question #1
A call is routed to a vector that includes the following command:
Adjunct routing link 6
Which Elite Multichannel component handles the adjunct step for the vector?
Correct Answer:
D
Question #2
Which three Multichannel Agent Desktop plug-in require the use of the Interaction Data Server? (Choose three.)
Correct Answer:
A, C, E
Question #3
The Avaya Aura Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups.
Where are the groups defined?
Correct Answer:
C
Question #4
Question #5
A call center agent in the Avaya Aura Call Center Elite Multichannel system receives a web chat notification.
Which server component manages the phantom call to deliver the web chat work item to the agent?
Correct Answer:
D
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