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Avaya 7392X Exam Questions
- Topic 1: Hardware Components of Avaya Aura Call Center Elite: This topic covers the essential components of Avaya Aura Call Center Elite, including detailed descriptions of necessary components for basic Avaya Aura Call Center Elite system. It measures the ability of an Implementation Specialist to understand and deploy the required hardware accurately.
- Topic 2: Communication Manager Features: The 7392X exam topic focuses on call center functions and features within Avaya Aura Communication Manager, including activation of system-wide and licensed features. This topic assesses the expertise of an Avaya implementation specialist in leveraging these capabilities to optimize call center performance and functionality.
- Topic 3: Dialing and Routing Calls: It explores dialing features, routing methods, and configurations for Avaya Aura Call Center Elite, including call permissions, hunt groups, and announcements. It measures the proficiency of an aspiring Avaya implementation specialist in managing call flows and ensuring efficient call distribution.
- Topic 4: Call Vectors: This 7392X exam topic covers the fundamentals of call vectors and their application in directing call flows using basic vectoring commands. This section evaluates skills of implementation specialist in designing and implementing effective call vector strategies for optimized call handling.
- Topic 5: Network Routing: The Avaya Aura Call Center Elite Implementation exam topic focuses on network routing principles for expanding call centers and the reporting capabilities of Avaya Aura Communication Manager. It gauges the ability of Avaya implementation specialist to manage and analyze networked call center operations effectively.
- Topic 6: Avaya Aura Media Server and Announcements: It discusses the configuration and purpose of the Avaya Media Server and its role in managing announcements.
- Topic 7: Variable Vectors: This topic of the 7392X exam focuses on advanced vectoring features, including vector variables, enhanced commands, and testing procedures. It assesses your proficiency in using these tools to fine-tune call handling and troubleshoot vector-related issues.
Free Avaya 7392X Exam Actual Questions
Note: Premium Questions for 7392X were last updated On Dec. 13, 2024 (see below)
Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)
Which property of the SET command makes the command unique when dealing with variables?
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be configured?
Administering Avaya Aura Call Center Features 6.0 page 224
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Which component handles the featured of Avaya Aura Call Center Elite?
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