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Avaya 7491X Exam Questions

Status: RETIRED
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Exam Code: 7491X
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 90 Minutes
Number of 7491X practice questions in our database: 65 (updated: 30-11-2018)
Expected 7491X Exam Topics, as suggested by Avaya :
  • Topic 1: Troubleshoot an Avaya Aura Call Center Elite deployment
  • Topic 2: Identify how alternate routing to multiple call centers can benefit customers
  • Topic 3: Describe the purpose of enhanced Call Vectoring features and commands.
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Free Avaya 7491X Exam Actual Questions

Note: Premium Questions for 7491X were last updated On 30-11-2018 (see below)

Question #1

A customer using the TTrace tool has accumulated a lot of log files, and would like to archive them.

Where does the customer access the tool that supports the easy archiving of files from the Windows Start menu?

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Correct Answer: D

Question #2

A customer reports that they received the message 'Tserver Link Up'.

What should you advise them to do?

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Correct Answer: B

Question #3

Which Elite Multichannel component is responsible for setting up a phantom call on Communication Manager prior to sending a multimedia interaction to an Elite Call Center agent?

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Correct Answer: C

Question #4

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

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Correct Answer: B, C

Question #5

In TTrace Console, a customer wants to change the Call Center Elite Multichannel server they are monitoring.

In which menu in the TTrace Console does the customer need to change this setting?

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Correct Answer: A


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