Avixa Exam CTS Topic 4 Question 14 Discussion

Actual exam question for Avixa's CTS exam

Question #: 14
Topic #: 4

The integrator gets an urgent service call from the client's AV engineer that there is no power indication on the HDMI switcher in the rack. What is the BEST workaround that the integrator can suggest?

Acall the manufacturer for support

Bchange the power supply of the faulty unit

Cbring in another switcher to replace the broken one

Dpatch the Input to the output, bypassing the switcher

Show Suggested Answer

Suggested Answer: D

The best immediate workaround is to patch the input directly to the output, bypassing the switcher. This allows the system to continue functioning while a more permanent solution is found. It ensures that the client experiences minimal downtime and disruption. Changing the power supply or replacing the switcher are also viable options, but they may take more time and resources. Calling the manufacturer for support can also be part of the solution process, but it doesn't provide an immediate workaround.

by Lon at Oct 24, 2024, 08:20 PM

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Lynda

15 days ago

This is a classic case of 'have you tried turning it off and back on again?' I bet a simple power cycle would do the trick! Though option D does sound like a fun way to MacGyver a solution. Where's my duct tape?

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Bambi

5 days ago

A) call the manufacturer for support

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Omer

20 days ago

Hmm, I'm not sure about option D. Bypassing the switcher entirely could create more problems down the line. I'd recommend option C - bring in a replacement switcher. It may take a bit more time, but it's the most reliable long-term solution.

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Theola

22 days ago

I'd say option B is the way to go. Changing the power supply might be the fix they need, and it's a lot less work than bringing in a whole new switcher. Plus, the client will appreciate you taking the time to actually diagnose and repair the issue.

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Benton

4 days ago

I agree, changing the power supply seems like the most efficient solution.

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Karl

8 days ago

B) change the power supply of the faulty unit

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Colette

11 days ago

A) call the manufacturer for support

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Gabriele

1 months ago

Definitely go with option D. Patch the input to the output, that's the quickest and easiest way to get the client's system up and running again. No need to wait for manufacturer support or swap out the whole unit.

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