CIMA Exam CIMAPRA19-E03-1 Topic 5 Question 49 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam

Question #: 49
Topic #: 5

HH is an outdoor theatre which is based in the capital city of country N. Tickets for shows can be booked at the ticket office or online. HH has identified the following critical success factors (CSFs):

An excellent, online ticket booking system

Customer satisfaction

Which of the following would be suitable key performance indicators (KPIs) for HH? (Choose all that apply.)

ACustomer show ratings, scored out of ten.

BNumber of returning customers each year.

CProfit from sales of snacks and drinks.

DEmployee turnover.

EPercentage of ticket bookings aborted before completion.

FNumber of customer complaints.

Show Suggested Answer

Suggested Answer: E, F

by Carin at May 08, 2022, 04:00 PM

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