Cyber Monday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Free Preparation Discussions
MENU
CIPS Exam L4M5 Topic 10 Question 49 Discussion
Actual exam question for
CIPS's
L4M5 exam
Question #: 49
Topic #: 10
[All L4M5 Questions]
Topic #: 10
Which of the following are rules of attentive listening? Select TWO that apply.
Suggested Answer:
C, E
Hearing is passive but listening is active, and some people need to learn to be a good, attentive listener. The following rules of attentive listening will help you to become a successful negotiator:
* Be motivated to listen
* Be alert to non-verbal cues
* Do not interrupt the other party when they are speaking
* Fight off distractions
* Write everything down
* Listen with a goal in mind
* Give the other party your undivided attention
* React to the message, not the person
LO 3, AC 3.3
Currently there are no comments in this discussion, be the first to comment!