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CIPS Exam L4M6 Topic 3 Question 34 Discussion

Actual exam question for CIPS's L4M6 exam

Question #: 34
Topic #: 3

[All L4M6 Questions]

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

APoor communication

BMiscommunication

CDistortion of the facts

DCommunication overload

Show Suggested Answer

Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.

by Felix at Mar 07, 2024, 11:21 PM

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Delila

5 months ago

The cleaning firm should have double-checked the contract to avoid this mistake.

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Caprice

5 months ago

Miscommunication can really cause issues in a situation like this.

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Felicidad

5 months ago

Maybe the cleaners weren't properly briefed on the contract details.

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Toshia

6 months ago

Yeah, poor communication can lead to mistakes like this.

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Martina

6 months ago

It sounds like there was a breakdown in communication.

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Hubert

6 months ago

I can't believe the cleaning firm didn't use the right products!

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Marylou

6 months ago

I think it's a combination of both poor communication and miscommunication. The cleaning firm should have been more diligent.

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Wei

7 months ago

But couldn't it also be miscommunication? Maybe the cleaning firm didn't receive the proper instructions.

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Mitsue

7 months ago

I agree, if the cleaners had read the contract properly, they would have used the right products.

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Reynalda

7 months ago

I think the reason for this failure is poor communication.

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