CIPS Exam L4M6 Topic 7 Question 3 Discussion

Actual exam question for CIPS's L4M6 exam

Question #: 3
Topic #: 7

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

APoor communication

BMiscommunication

CDistortion of the facts

DCommunication overload

Show Suggested Answer

Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.

by Arminda at Jun 25, 2022, 03:03 AM

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