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Cisco Exam 300-810 Topic 4 Question 87 Discussion
Topic #: 4
An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?
Within Cisco Unity Connection call handlers, the 'caller input settings' section determines whether callers can transfer out of the current call handler and potentially to other destinations. This section allows you to configure:
Transfer Keys:Defines specific keys callers can press to initiate transfers
Transfer Destinations:Determines where calls can be transferred (extensions, other call handlers, voicemail, etc.)
Cisco Unity Connection Administration Guide:Look for the 'caller input settings' and 'call handler configuration' sections, which should outline how to enable and configure caller-initiated transfers.
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