Cisco Exam 350-801 Topic 12 Question 70 Discussion

Actual exam question for Cisco's 350-801 exam

Question #: 70
Topic #: 12

An engineer configures a new phone in Cisco UCM The phone boots and gets IP when it connects to the network, however the phone fails to register With CISCO UCM, The engineer observes that the phone has a status Rejected In CISCO UCM

What must be verified first 'Mien troubleshooting the issue?

Awhether auto-registration is enabled in Cisco UCM

Bwhether the Initial Trust List and Certificate Trust List files on the phone are correct

Cwhether the phone ts in the correct VLAN

Dwhether the phone's MAC address is correct In Cisco UCM
B) whether the Initial Trust List and Certificate Trust List files on the phone are correct is not the first thing to verify, but it may be a possible cause of the issue if the phone has an ITL file from another cluster that prevents it from registering with Cisco UCM2. To resolve this issue, the ITL file needs to be deleted from the phone or exchanged between the clusters2.
C) whether the phone is in the correct VLAN is not the first thing to verify, but it may be a possible cause of the issue if the phone is not in the same VLAN as the Cisco UCM server or cannot reach it due to network issues3. To resolve this issue, the network connectivity and VLAN configuration need to be checked and fixed3.
D) whether the phone's MAC address is correct in Cisco UCM is not the first thing to verify, but it may be a possible cause of the issue if the phone's MAC address does not match the one configured in Cisco UCM. To resolve this issue, the MAC address needs to be corrected and updated in Cisco UCM.

Show Suggested Answer

Suggested Answer: A

This is the first thing that must be verified when troubleshooting the issue of phone status showing rejected in Cisco UCM1. Auto-registration allows new phones to register with Cisco UCM without manual configuration1. If auto-registration is disabled, the phone will not be able to register and will show a rejected status1.

The other options are not the first things that must be verified when troubleshooting the issue:

by Van at Feb 13, 2024, 01:20 AM

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I agree, that's a good point. Auto-registration is probably the most crucial thing to check. If that's not configured correctly, all the other settings won't matter.

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Staci

6 months ago

Hmm, this question seems a bit tricky. I'm guessing the first thing we need to verify is whether auto-registration is enabled in Cisco UCM. If that's not set up correctly, the phone won't be able to register properly.

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