Cisco Exam 500-052 Topic 2 Question 20 Discussion

Actual exam question for Cisco's 500-052 exam

Question #: 20
Topic #: 2

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

AA supervisor can use Finesse IPPA to act as an agent and accept calls.

BAn agent can sign in to Finesse IPPA and initiate call recording.

CA supervisor can sign in to Finesse IPPA and initiate call recording.

DAn agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

EAgents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Show Suggested Answer

Suggested Answer: C, D, E

by Cathrine at May 09, 2022, 05:38 PM

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