Cisco Exam 500-440 Topic 8 Question 15 Discussion

Actual exam question for Cisco's 500-440 exam

Question #: 15
Topic #: 8

Which option describes whena call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

Awhen the call is routed to an agent

Bwhen the call is first post-routed from Cisco Unified Customer Voice Portal

Cwhen the call terminates and data is written to the Cisco TCD table

Dwhen a call-routing script hits the first Queue to Skill Group node

Show Suggested Answer

Suggested Answer: B

by Bette at May 06, 2022, 10:53 PM

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