Cisco Exam 500-442 Topic 4 Question 32 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 32
Topic #: 4

[All 500-442 Questions]

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

Aview Team gadget in Finesse

Banswer Calls from Skill groups and PQs

CCUC login

Dlog in to CCE admin

ECUCMAPI

Show Suggested Answer

Suggested Answer: A, B

by Johnna at Apr 14, 2024, 11:29 PM

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Annamae

6 months ago

I'm pretty sure they can. It's one of their responsibilities to manage the system.

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Cecilia

6 months ago

I'm not sure about logging in to CCE admin. Can supervisors do that?

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Carol

6 months ago

I believe CUC login is something only supervisors can do.

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Annamae

6 months ago

Yes, that's one of their abilities. They can also answer calls from skill groups and PQs.

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Cecilia

7 months ago

I think the supervisors can view Team gadget in Finesse.

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Ayesha

7 months ago

Yes, that makes sense. They need to have that capability to manage the team efficiently.

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Serina

7 months ago

I believe Supervisors can also answer calls from Skill groups and PQs.

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Jaime

7 months ago

I agree, they have access to more features than Agents.

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Ayesha

7 months ago

I think Supervisors can view Team gadget and log in to CCE admin.

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Felicitas

8 months ago

Oh man, the CUCMAPI one is a real curveball. That's some serious technical access. I bet that's a pretty advanced feature that not all Supervisors will even use.

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Adelle

8 months ago

Okay, let's think this through. Supervisors need to be able to view team performance and make adjustments, so B and D seem like the right answers.

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Vonda

8 months ago

I think the ability to answer calls from Skill groups and PQs is a pretty important one for Supervisors. They need to be able to step in and handle those calls when necessary.

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Elbert

7 months ago

B) answer Calls from Skill groups and PQs

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Elbert

7 months ago

A) view Team gadget in Finesse

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Jackie

8 months ago

Hold on, are we talking about Cisco Unified Communications or something else? I'm a bit confused here.

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Mozelle

8 months ago

B) answer Calls from Skill groups and PQs

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Tasia

8 months ago

A) view Team gadget in Finesse

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Mabelle

8 months ago

Yeah, I agree. The ability to view the Team gadget and log in to the CCE admin seems like a lot of power for Supervisors. I wonder if there are checks and balances in place to prevent abuse.

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Rory

8 months ago

I'm guessing the answer is B and E. Supervisors need to be able to monitor and manage the contact center, while Agents are more front-line focused.

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Nikita

8 months ago

Hmm, this question seems a bit tricky. I'm not sure if I'm comfortable with the level of access that Supervisors have compared to Agents.

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Jeannine

8 months ago

Haha, CUC login? What is this, the 90s? I doubt anyone still uses that these days.

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Zona

8 months ago

I think the answer is B and D. Supervisors should have higher permissions to manage call flows and the contact center, while Agents are more focused on handling customer interactions.

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Lino

8 months ago

I'm not sure about the difference between Supervisors and Agents. Isn't the Team gadget something that everyone can view?

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