Oh man, the CUCMAPI one is a real curveball. That's some serious technical access. I bet that's a pretty advanced feature that not all Supervisors will even use.
I think the ability to answer calls from Skill groups and PQs is a pretty important one for Supervisors. They need to be able to step in and handle those calls when necessary.
Yeah, I agree. The ability to view the Team gadget and log in to the CCE admin seems like a lot of power for Supervisors. I wonder if there are checks and balances in place to prevent abuse.
I think the answer is B and D. Supervisors should have higher permissions to manage call flows and the contact center, while Agents are more focused on handling customer interactions.
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