Cisco Exam 500-442 Topic 4 Question 39 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 39
Topic #: 4

[All 500-442 Questions]

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

Aview Team gadget in Finesse

Banswer Calls from Skill groups and PQs

CCUC login

Dlog in to CCE admin

ECUCMAPI

Show Suggested Answer

Suggested Answer: A, D

Supervisors have capabilities in the Cisco Contact Center environment that agents do not, including: A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents. Reference: Cisco Finesse and CCE documentation outline the roles and capabilities within the contact center platform, including the specific tools and gadgets available to supervisors versus agents.

by Ressie at Jul 02, 2024, 01:14 AM

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Mira

5 months ago

As a supervisor, I'd definitely need to be able to log in to the CCE admin and access the CUCMAPI. Those are essential for managing the contact center effectively. *chuckles* Unlike Kimbery, I actually studied for this exam.

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Celestine

3 months ago

I agree, those are key actions for supervisors to perform.

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Marlon

3 months ago

A) view Team gadget in Finesse

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Dorian

3 months ago

C) CUC login

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Cora

3 months ago

Yeah, logging in to CCE admin and using CUCMAPI are crucial for supervisors.

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Lynelle

3 months ago

E) CUCMAPI

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Aleisha

3 months ago

B) answer Calls from Skill groups and PQs

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Burma

4 months ago

I studied too, but I think I need to review the material again.

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Crista

4 months ago

D) log in to CCE admin

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Cherelle

4 months ago

A) view Team gadget in Finesse

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Jina

4 months ago

B) answer Calls from Skill groups and PQs

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Bettina

4 months ago

A) view Team gadget in Finesse

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Kimbery

5 months ago

I'm just going to randomly pick two options and hope for the best. How hard can it be? *rolls dice* Okay, I'll go with A) view Team gadget in Finesse and C) CUC login. *fingers crossed*

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Mabelle

4 months ago

Yeah, that's definitely one of the actions Supervisors can perform that Agents can't.

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Micheline

4 months ago

I think you made the right choice with A) view Team gadget in Finesse.

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Jin

5 months ago

So, the correct answers would be A) view Team gadget in Finesse and D) log in to CCE admin.

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Arminda

5 months ago

I agree with Jade. Supervisors have access to CCE admin, which Agents don't.

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Susana

5 months ago

Hmm, this one's tricky. I'm going to guess B) answer Calls from Skill groups and PQs, and D) log in to CCE admin. Supervisors need those powers to oversee the Agents.

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