Free Preparation Discussions
MENU
Cisco Exam 500-442 Topic 4 Question 39 Discussion
Topic #: 4
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Supervisors have capabilities in the Cisco Contact Center environment that agents do not, including: A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents. Reference: Cisco Finesse and CCE documentation outline the roles and capabilities within the contact center platform, including the specific tools and gadgets available to supervisors versus agents.
Mira
2 months agoCelestine
20 days agoMarlon
21 days agoDorian
22 days agoCora
27 days agoLynelle
1 months agoAleisha
1 months agoBurma
1 months agoCrista
2 months agoCherelle
2 months agoJina
2 months agoBettina
2 months agoKimbery
3 months agoMabelle
2 months agoMicheline
2 months agoJin
3 months agoArminda
3 months agoSusana
3 months agoNana
3 months agoJade
3 months agoGlenn
3 months agoMatthew
2 months agoJoni
2 months agoElenore
3 months agoKarina
3 months agoJin
3 months ago