Cisco Exam 500-442 Topic 5 Question 48 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 48
Topic #: 5

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

AICM script

BSkill Targets

CNetwork VRU

DCall type

EMedia routing domain

Show Suggested Answer

Suggested Answer: A, D

For CCE to begin routing the contact and start processing the call, the following components must be configured: A. ICM script: The ICM script contains the routing logic and instructions that dictate how calls are handled and routed within the contact center environment. D. Call type: Call types are used to categorize contacts based on their characteristics or requirements, allowing the ICM script to apply the appropriate routing decisions based on the call type classification. Reference: Cisco's documentation on Contact Center scripting and call type configuration provides insights into setting up these components for effective call routing and processing.

by Maryrose at Sep 15, 2024, 10:02 PM

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Antonio

3 days ago

I'm feeling confident about this one! The correct answers are C and E. Network VRU and media routing domain - it's like they were made for each other, just like me and this exam question.

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Stefany

6 days ago

I'm not sure about C) Network VRU. Can someone explain why it's not needed for routing the contact?

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Cassie

6 days ago

I'm pretty sure the answer is B and C. Skill targets and Network VRU are the dynamic duo of CCE configuration. Although, come to think of it, I might be confusing this with some other exam. Oh well, C'est la vie!

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Leonie

7 days ago

Ah, the joys of multiple-choice exams! Let's see, I'll go with C and E. Network VRU and media routing domain - those are the real MVPs when it comes to CCE, right? Or maybe I'm just making it up as I go along...

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Fredric

8 days ago

This question is a real head-scratcher! I'm going to go with B and E. Skill targets and media routing domain sound like the way to go, but who knows? Maybe I should just flip a coin.

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Jenelle

1 days ago

User 2: I'm not sure, but I'll go with A and D. ICM script and call type seem important.

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Elin

3 days ago

User 1: I think it's B and E too. Skill targets and media routing domain make sense.

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Dell

12 days ago

I agree with Amos. Those two components are essential for CCE to start routing the contact.

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Salena

21 days ago

Hmm, I'm not sure about this one. Maybe A and D? ICM script and call type seem important for routing, but I could be wrong.

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Yong

22 days ago

I think C and E are the correct answers. Network VRU and media routing domain are essential for CCE to route the contact and start processing the call.

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Asha

15 days ago

I agree with you, A and B are indeed the correct components that must be configured for CCE to begin routing the contact.

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Lashawn

17 days ago

I believe A and B are the correct answers. ICM script and Skill Targets need to be configured for CCE to start routing the contact.

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Amos

22 days ago

I think it's A) ICM script and B) Skill Targets.

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