Cisco Exam 500-445 Topic 1 Question 21 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 21
Topic #: 1

[All 500-445 Questions]

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

AKnow the ECE version and Engineer Specials installed.

BCollect all ECE services logs.

CUnderstand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

DRestart the ECE servers.

EUpgrade to the latest Engineer Special.

FUnderstand the Deployment Model, the call-flow, the messaging flow, and the configuration.

GUnderstand the customer's intent for the flow of emails and chats.

Show Suggested Answer

Suggested Answer: A, B, F, G

Before starting to troubleshoot ECE issues, it is important to know the ECE version and Engineer Specials installed, collect all ECE services logs, understand the Deployment Model, the call-flow, the messaging flow, and the configuration, and understand the customer's intent for the flow of emails and chats. Restarting the ECE servers and upgrading to the latest Engineer Special may be necessary in some cases, but are not always the best practices.

by Dorothy at Oct 16, 2023, 06:03 AM

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