Cisco Exam 500-445 Topic 2 Question 24 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 24
Topic #: 2

[All 500-445 Questions]

Where is the Script selector in CCE mapped in ECE?

AQueue

BDialed Number

CWorkflow

DCall Type

Show Suggested Answer

Suggested Answer: D

In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.

by Thurman at Dec 24, 2023, 07:08 PM

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Angelica

6 months ago

You know, I bet the answer is C - Workflow. That's where a lot of the call routing logic is handled in ECE, so it would make sense for the Script selector to map there.

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Micaela

6 months ago

Wait, is this a trick question? What if the Script selector in CCE doesn't actually map to anything in ECE? That would be a real curveball.

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Janey

6 months ago

I think it might be related to the Dialed Number, since that's where we typically handle call routing logic. But I could be wrong, the options seem a bit vague.

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5 months ago

A) Queue

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