Cisco Exam 500-445 Topic 2 Question 27 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 27
Topic #: 2

[All 500-445 Questions]

Which items must be configured before agents can reply to emails from customers?

AInbound workflows, Outbound workflows, Email aliases, Users, Queues

BInbound workflows, Outbound workflows, Users, Email aliases

CInbound workflows, Outbound workflows, Queues, DN

DEmail aliases, Inbound workflows, Users, Queues

Show Suggested Answer

Suggested Answer: B

Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.

by Eladia at Mar 04, 2024, 08:21 PM

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Melodie

5 months ago

I see your point, but I still believe the answer is A) with Email aliases being crucial for correctly routing emails to agents

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Isabelle

5 months ago

In my opinion, Queues are essential for organizing incoming emails for agents to respond to

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Tarra

5 months ago

I'm not sure, I think it might be C) Inbound workflows, Outbound workflows, Queues, DN

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Melodie

6 months ago

I agree with Isabelle, because agents need those configurations to effectively reply to emails

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Isabelle

6 months ago

I think the answer is A) Inbound workflows, Outbound workflows, Email aliases, Users, Queues

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Elli

6 months ago

I think Queues are also necessary to help organize and prioritize incoming emails.

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Hermila

6 months ago

That makes sense, having the right aliases and users is crucial for agents to interact with customers.

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Hyman

7 months ago

I believe we also need to set up Email aliases and Users for proper communication.

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Elli

7 months ago

Yes, those are definitely important for agents to reply to emails.

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Hermila

7 months ago

I think we need to configure Inbound workflows and Outbound workflows first.

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Craig

8 months ago

Ah, the classic 'which combination is correct' type of question. I hate those! But I guess that's what we signed up for when we decided to take this certification exam.

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Wava

8 months ago

Hmm, I'm not too sure about option C. Queues and DN (Directory Number) don't sound like they're directly related to configuring agents to reply to emails. I think options A or B are more likely the correct answers.

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Theodora

8 months ago

I'm leaning towards option B. Inbound and outbound workflows are essential, and users and email aliases are also required for agents to reply to customer emails. Queues and DN don't seem as crucial for this specific task.

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Rebbeca

8 months ago

This question seems tricky. I'm not sure if I should go with option A, B, or D. They all seem to include the necessary components like inbound workflows, outbound workflows, and users. The only difference is the additional options.

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