Cisco Exam 500-445 Topic 3 Question 29 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 29
Topic #: 3

[All 500-445 Questions]

Where is the Script selector in CCE mapped in ECE?

AQueue

BDialed Number

CWorkflow

DCall Type

Show Suggested Answer

Suggested Answer: D

In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.

by Detra at Apr 09, 2024, 07:58 AM

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Goldie

6 months ago

Interesting point, Vanesa. It could be possible that it's linked to Call Type for script selection.

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Vanesa

6 months ago

I'm not sure, but I would guess it's related to Call Type, since that categorizes the call.

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Erick

6 months ago

I believe it's linked to Dialed Number, as that determines which script to use.

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Goldie

6 months ago

I think the Script selector is mapped to Workflow in ECE.

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German

6 months ago

I disagree with Dan, I think the Script selector is definitely mapped to the Queue.

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Fernanda

6 months ago

I think it's linked to the Call Type. That's where it would make the most sense.

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Renay

7 months ago

Hmm, that makes sense. I can see how the Workflow would be the right choice.

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William

7 months ago

I agree with the Script selector is most likely linked to the Workflow.

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Sabrina

7 months ago

Actually, I believe it's mapped to the Workflow in ECE.

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Renay

7 months ago

I think the Script selector is mapped in CCE to the Queue.

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Jaleesa

8 months ago

Wonderful, it's settled then. C) Workflow it is. Time to move on to the next mind-bending question on this exam. May the script selector be with us!

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Flo

8 months ago

Haha, yeah, that's exactly what I was thinking! The exam writers are probably sitting back and laughing at us as we debate this. 'Let's see how many of them fall for the trap!'

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Vesta

8 months ago

Yeah, I agree. D) Call Type seems like a bit of a stretch. And A) Queue and B) Dialed Number just don't seem to fit the bill. I'm feeling pretty confident about C) Workflow at this point.

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Lynelle

8 months ago

Ah, the age-old dilemma of the script selector. It's like a game of hide-and-seek, except the winner gets to pass the certification exam. I'm going to go with C) Workflow, but I'm open to other ideas.

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Helene

8 months ago

I guess we'll have to find out for sure.

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Felix

8 months ago

Hmm, I'm not sure about that. Could it be mapped to the Call Type?

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Nilsa

8 months ago

Maybe it's mapped to the Dialed Number instead.

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Rasheeda

8 months ago

Really? I thought it was mapped to the Queue.

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Eliseo

8 months ago

I think it might be mapped to the Workflow.

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Kara

8 months ago

Does anyone know where the Script selector in CCE is mapped in ECE?

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Elfrieda

8 months ago

You know, I'm starting to think this question is just a trick to see if we're really paying attention. Maybe the answer is D) Call Type, just to throw us off!

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Mohammad

8 months ago

Alright, I think we're all leaning towards C) Workflow, but let's double-check the other options just to be sure. D) Call Type could be a possibility, but I don't think it's as likely as the workflow option.

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Malcom

6 months ago

I'm not sure about D) Call Type, but maybe we should consider B) Dialed Number as well.

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Johnetta

6 months ago

I think D) Call Type could also potentially be a valid choice.

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Dyan

7 months ago

I agree, C) Workflow seems to be the most likely option.

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An

8 months ago

Hmm, I'm not convinced. If the Script selector is about routing, wouldn't it be more closely related to the Call Type in ECE? That's where you define the different types of calls and how they should be handled.

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Earlean

8 months ago

I'm not so sure about that. Wouldn't the Script selector be more closely tied to the Dialed Number in ECE? That's where you configure the call flow and routing, right?

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Vincent

8 months ago

I think the answer is C) Workflow. That's what I've been told by our instructors, and it makes sense since the Script selector in CCE is used to route calls to specific workflows in ECE.

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Kiera

8 months ago

This is a tricky one. I've heard that the Script selector in CCE is mapped to the Workflow in ECE, but I'm not entirely sure about that. Anyone else have any thoughts?

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