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Cisco Exam 500-445 Topic 4 Question 26 Discussion

Actual exam question for Cisco's 500-445 exam
Question #: 26
Topic #: 4
[All 500-445 Questions]

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

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Suggested Answer: C

Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.


Contribute your Thoughts:

Barrett
6 months ago
Hmm, that's an interesting point, Stevie. But I still believe C) is the correct answer.
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Stevie
6 months ago
I think it might be D) Dynamic Run Application Script Request. It could also be used for displaying wait messages.
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Carissa
7 months ago
I agree with Barrett. It makes sense to use dynamic text for wait messages.
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Barrett
7 months ago
I think the answer is C) Dynamic Expected Wait Time Variable.
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Clorinda
8 months ago
Ooh, I like that idea! Displaying personalized wait messages could really help improve the customer experience. Although, I suppose D - Dynamic Run Application Script Request could also work, if you had some custom scripting to generate the wait message.
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Callie
8 months ago
You know, I was actually leaning towards A - Dynamic Expanded Call Context Variable. That could potentially give you access to customer-specific information to include in the wait message, right?
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Adell
8 months ago
I'm not entirely convinced by that, to be honest. I was thinking it might be B - Call variable on email/chat gadget. That would allow you to display dynamic text on the chat/email interface while the request is being processed.
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Avery
8 months ago
Hmm, this question seems to be testing our knowledge of different call center features. I'm not too sure about the answer, but I think it might be C - Dynamic Expected Wait Time Variable. That seems like the most relevant option for displaying dynamic wait messages to customers.
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Ressie
8 months ago
Actually, I think it's C - Dynamic Expected Wait Time Variable.
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Aracelis
8 months ago
I think it's A - Dynamic Expanded Call Context Variable.
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Mozell
8 months ago
I agree, it's probably C - Dynamic Expected Wait Time Variable.
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Leota
8 months ago
Maybe it's D - Dynamic Run Application Script Request.
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Madonna
8 months ago
I'm not sure, but I think it's B - Call variable on email/chat gadget.
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Bernadine
8 months ago
No, I believe it's C - Dynamic Expected Wait Time Variable.
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Effie
8 months ago
I think it's A - Dynamic Expanded Call Context Variable.
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