Cisco Exam 500-445 Topic 6 Question 28 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 28
Topic #: 6

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

ADynamic Expanded Call Context Variable

BCall variable on email/chat gadget

CDynamic Expected Wait Time Variable

DDynamic Run Application Script Request

Show Suggested Answer

Suggested Answer: C

Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.

by Charlene at Mar 21, 2024, 10:14 PM

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Stephaine

4 months ago

But wait messages specifically are related to expected wait time, so I still believe it's C) Dynamic Expected Wait Time Variable.

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Fletcher

4 months ago

I remember that dynamic text can be displayed while requests are processed, so maybe it's D) Dynamic Run Application Script Request.

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Shonda

4 months ago

I'm not sure, I think it could also be A) Dynamic Expanded Call Context Variable.

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Stephaine

4 months ago

I think the answer is C) Dynamic Expected Wait Time Variable.

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Myong

5 months ago

I see where you're coming from Alexis, but I still think it's C) Dynamic Expected Wait Time Variable.

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Alexis

5 months ago

I'm not sure, but D) Dynamic Run Application Script Request sounds plausible to me.

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Lenna

5 months ago

I agree with Myong, it makes sense to have dynamic wait time displayed to customers.

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Myong

5 months ago

I think the answer is C) Dynamic Expected Wait Time Variable.

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Karima

6 months ago

Hah, I bet the test writers are trying to trip us up with all these similar-sounding options. I'm just going to go with my gut and pick C. It seems the most straightforward and customer-friendly solution.

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Colette

5 months ago

You're right, let's trust our guts and go with option C for displaying dynamic text to customers.

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Raul

5 months ago

I think we should stick with C, it seems like the safest choice for displaying wait messages.

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Daren

5 months ago

I'm not sure, but option D might be worth considering for dynamic text display.

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Ivette

5 months ago

I agree with you, C does sound like a customer-friendly solution for displaying dynamic text.

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Tina

5 months ago

I'm going with option B, it seems like the most practical choice for displaying wait messages.

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Malcolm

5 months ago

I think A is the right answer, it sounds like it could handle dynamic text easily.

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Maxima

6 months ago

Hmm, I'm not convinced. I feel like A or D might be the way to go. Being able to run a custom script to display a message could give us more flexibility. Although, I do like the idea of the expected wait time...decisions, decisions!

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Walker

6 months ago

I'm leaning towards C. 'Dynamic Expected Wait Time Variable' sounds like it could display the estimated wait time, which I think would be really helpful for customers. Plus, it's got the word 'dynamic' in it, so it must be able to change the message based on the situation.

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Catarina

6 months ago

This is a tricky one! I'm not sure I fully understand the question. What do you all think about dynamic wait messages? Do they really help improve the customer experience?

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