Cisco Exam 600-460 Topic 1 Question 6 Discussion

Actual exam question for Cisco's 600-460 exam

Question #: 6
Topic #: 1

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

AMAC address of the phone not associated with PG user.

BPG user does not have 'Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group' role.

CIn the peripheral gateway, Agent Phone Line Control not set to 'All Lines'.

DPhone Join Across Lines feature is enabled.

EPhone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

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Suggested Answer: B

by Ezekiel at May 07, 2022, 03:38 AM

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