Cisco Exam 820-605 Topic 10 Question 16 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 16
Topic #: 10

Which definition of customer success is true?

AIt is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

BIt is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

CIt is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

DIt is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Show Suggested Answer

Suggested Answer: B

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

by Marguerita at May 07, 2022, 01:32 AM

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