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Cisco Exam 820-605 Topic 11 Question 72 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 72
Topic #: 11
[All 820-605 Questions]

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

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Suggested Answer: B, D

by Dick at Feb 08, 2024, 09:18 AM

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Maxima
4 months ago
That's a good point, Lavelle. Telemetry can provide insights into customer behavior and usage patterns, which are crucial for measuring success.
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Lavelle
4 months ago
I believe telemetry can also be used as a metric to measure customer success. It provides valuable data on how customers interact with the product.
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Sanda
5 months ago
I agree with Maxima. Help desk data can show how often customers need support, and health score can indicate overall customer satisfaction.
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Maxima
5 months ago
I think the metrics used by Customer Success Managers are help desk data and health score.
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Shasta
6 months ago
Haha, good point Jeanice. Risk management? What is this, a spy thriller? I'll stick with the health score and training surveys as my answers. Those are the metrics that really get to the heart of how successful the customer is with the product.
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Benedict
5 months ago
In conclusion, it seems like health score and training surveys are the top metrics for Customer Success Managers.
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Val
5 months ago
True, risk management is more about mitigating potential risks rather than measuring success.
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Lashaun
5 months ago
I think risk management may not directly measure customer success, but it's important for identifying potential issues.
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Louis
5 months ago
Telemetry is another important metric that can provide valuable insights.
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Apolonia
5 months ago
Help desk data can also be useful in measuring customer success.
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Jacquelyne
5 months ago
Yeah, those metrics provide a good understanding of the customer's success with the product.
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Derick
5 months ago
I agree, health score and training surveys are crucial metrics for Customer Success Managers.
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Jeanice
6 months ago
Yeah, I'm with you guys. Health score and training surveys make the most sense to me too. Though I have to admit, 'risk management' as an option is kind of amusing. I don't think most customer success managers are out there trying to measure their customers' risks!
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Reuben
6 months ago
I agree with Timmy on the health score and training surveys. Those seem like the most logical choices here. I'm not sure about the other options like help desk data and telemetry - those feel more like support metrics rather than true measures of customer success.
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Timmy
6 months ago
Hmm, this is an interesting question. I think health score and training surveys are the two metrics that customer success managers typically use to measure customer success. The health score gives a good overall sense of how the customer is doing, while the training surveys help gauge their satisfaction and engagement.
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