Cisco Exam 820-605 Topic 3 Question 75 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 75
Topic #: 3

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

AEngage with the account team to understand the expansion opportunities.

BPerform a deep analysis of all the sales orders to the past 24 months.

CDocument customer's current technical escalations.

DSpeak the internal contacts to understand the customer's priorities and sentiment.

Show Suggested Answer

Suggested Answer: C

by Trinidad at Apr 09, 2024, 04:03 PM

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Minna

6 months ago

That's a good point, Rickie. Knowing the customer's priorities will help tailor the introduction meeting to their specific needs.

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Rickie

6 months ago

I would go with option D. Speaking to internal contacts can provide valuable information about the customer's priorities and sentiment.

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Louisa

6 months ago

I agree with Minna. Understanding the customer's potential for growth is crucial for a successful introduction meeting.

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Minna

6 months ago

I think option A is the best choice. Engaging with the account team will give the Customer Success Manager insight into potential expansion opportunities.

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Kasandra

6 months ago

I believe option C is also crucial, documenting technical escalations can help anticipate issues.

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Adell

7 months ago

I personally think option D is important too, understanding customer's priorities is key.

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Karan

7 months ago

I agree with understanding expansion opportunities is crucial for success.

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Sue

7 months ago

I think option A is the best preparation for the customer introduction meeting.

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Monte

8 months ago

That's a good point, Alpha. A balanced approach of understanding the current situation and future opportunities is ideal. Maybe a combination of options D and A would be the best preparation.

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Adria

8 months ago

Seriously, that's just overkill. Who has time for that kind of deep dive before a customer introduction meeting? I'm with you, D is the way to go.

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Jill

8 months ago

D) It's important to have insights from internal contacts for a successful introduction meeting.

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Demetra

8 months ago

C) Documenting escalations helps us avoid potential issues in the future.

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Terry

8 months ago

D) That's a key step to ensure we're aligned with the customer's needs.

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Jose

8 months ago

A) Engage with the account team to understand the expansion opportunities.

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Lashon

8 months ago

D) Speak the internal contacts to understand the customer's priorities and sentiment.

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What about option A? Engaging with the account team to understand the expansion opportunities could also be really valuable. We don't want to just focus on the current state, but also look at future growth potential.

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Laine

8 months ago

I agree with Malcolm. Talking to internal contacts to get a sense of the customer's pain points and goals is crucial. That will help us tailor the meeting to their specific needs.

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Irving

8 months ago

Haha, you guys are right on the money. Although, I have to say, option B does sound a bit like the kind of thing a data-obsessed manager would suggest. 'Perform a deep analysis of all the sales orders for the past 24 months?' Really?

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Ligia

8 months ago

Exactly! I was thinking the same thing. The customer introduction meeting is all about building a relationship, not just reciting a bunch of data.

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Malcolm

8 months ago

This is a tricky question. I think the key is to understand the customer's needs and priorities before the introduction meeting. Option D seems like the best way to do that.

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Rickie

7 months ago

I agree. Speaking to internal contacts can give insights into what the customer values.

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Alaine

7 months ago

Option D seems like the best way to understand customer's priorities.

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Bok

8 months ago

Option D does seem like the most logical choice. Aren't we supposed to be focused on the customer's needs rather than just analyzing past orders and technical issues?

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Jamey

8 months ago

I agree, this is a tough one. I'd probably go with option D though - speaking to the internal contacts seems like the best way to get a feel for the customer's priorities and sentiment.

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Lenny

8 months ago

Whew, this question seems tricky! I'm not sure if I'd feel comfortable answering it. What do you all think?

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