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Cisco Exam 820-605 Topic 3 Question 81 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 81
Topic #: 3
[All 820-605 Questions]

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, E

Contribute your Thoughts:

Dwight
5 months ago
I believe option C is also important, reviewing priorities with customer leadership can help realign the implementation.
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Arminda
5 months ago
I agree, introducing new features and checking for changes in resourcing are key.
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Therese
5 months ago
Haha, sell them more training? That's like the IT version of 'Have you tried turning it off and on again?'
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Han
5 months ago
B is interesting, but I'm not sure introducing new features is the best approach when they're already struggling with the implementation. Gotta focus on the basics first.
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Marylou
5 months ago
E) Determine if there has been a change in resourcing or stakeholders.
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Shenika
5 months ago
C) Review priorities from the Success Plan with customer leadership.
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Alona
6 months ago
D? Really? Offering discounts to get a longer contract is just a band-aid solution. This is about actually helping the customer, not just locking them in.
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Isabelle
5 months ago
E) Determine if there has been a change in resourcing or stakeholders.
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Terina
5 months ago
C) Review priorities from the Success Plan with customer leadership.
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Hubert
6 months ago
I think options B and E are the best approaches.
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Percy
6 months ago
C and E seem like the obvious choices here. You need to make sure the customer's priorities are aligned and also check if there have been any changes in their team that could be causing the stall.
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Annamae
5 months ago
Agreed, those two options are crucial in addressing stalled implementations.
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Refugia
5 months ago
E) Determine if there has been a change in resourcing or stakeholders.
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Elza
5 months ago
C) Review priorities from the Success Plan with customer leadership.
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