Cisco Exam 820-605 Topic 5 Question 88 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 88
Topic #: 5

[All 820-605 Questions]

What is the role of a subject matter expert in the Customer Success process?

Aaccelerates customer value realization

Bchallenges the status quo

Cdrives adoption

Dshares industry trends

Show Suggested Answer

Suggested Answer: B

by Johnathon at Sep 15, 2024, 01:21 PM

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Kimbery

2 months ago

I'd go with A, C, and D. The subject matter expert is like a wizard, helping the customer navigate the mystical waters of the product. Challenging the status quo should be left to the brave adventurers.

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Josefa

1 months ago

Challenging the status quo can be risky, but sometimes necessary for growth.

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Frederick

1 months ago

Sharing industry trends is important too, keeps the customer informed and ahead of the game.

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Irving

1 months ago

I agree, they also drive adoption by providing valuable insights and guidance.

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Muriel

2 months ago

Subject matter experts definitely play a key role in accelerating customer value realization.

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Vicki

2 months ago

Definitely A, C, and D. The expert's role is to make the customer's life easier, not to shake things up. Unless of course, the status quo is just terrible, then a little shaking up might be in order!

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