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Cisco Exam 820-605 Topic 5 Question 88 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 88
Topic #: 5
[All 820-605 Questions]

What is the role of a subject matter expert in the Customer Success process?

Show Suggested Answer Hide Answer
Suggested Answer: B

Contribute your Thoughts:

Kimbery
1 days ago
I'd go with A, C, and D. The subject matter expert is like a wizard, helping the customer navigate the mystical waters of the product. Challenging the status quo should be left to the brave adventurers.
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Vicki
8 days ago
Definitely A, C, and D. The expert's role is to make the customer's life easier, not to shake things up. Unless of course, the status quo is just terrible, then a little shaking up might be in order!
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Stevie
10 days ago
I agree, the subject matter expert is there to drive adoption and share their industry knowledge. B seems a bit out of place here.
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Lili
18 days ago
A, C, and D seem like the best options. The subject matter expert should help the customer get the most value out of the product.
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Linette
18 days ago
I believe challenging the status quo is important too, to ensure continuous improvement in the Customer Success process.
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Salena
19 days ago
I agree with Abel, driving adoption is also a key role for a subject matter expert.
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Abel
23 days ago
I think a subject matter expert accelerates customer value realization.
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