Cisco Exam 820-605 Topic 6 Question 70 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 70
Topic #: 6

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

DResearch the best training available for this new technology and ensure as many IT staff as possible attend the training.

Show Suggested Answer

Suggested Answer: A

by Virgina at Dec 21, 2023, 07:13 AM

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Elfriede

8 months ago

Haha, you know what they say, 'Train the trainers, and they'll train the trainees!' But in all seriousness, I think Casie's got the right idea. End-user readiness is crucial, and option A covers that nicely.

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Casie

8 months ago

You both make great points. I'm leaning towards option A though. Focusing on the end-users first and getting them the right training seems like the best way to drive successful adoption. The other teams can be trained too, but the end-users are key.

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Avery

8 months ago

I agree, Vallie. But I also think it's important to get the Project and Operations teams up to speed. Assessing their knowledge gaps and developing a training plan could help ensure they're equipped to support the customer.

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Elenore

8 months ago

B) Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

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Lorrie

8 months ago

C) Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

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Cherry

8 months ago

A) Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

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Vallie

8 months ago

Hmm, this is a tricky one. I think the key here is to really understand the customer's readiness and pain points. An end-user assessment to identify gaps and training needs seems like a solid first step to me.

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