Cisco Exam 820-605 Topic 7 Question 61 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 61
Topic #: 7

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

AEvaluate the availability of resources to work on the problem.

BEngage a specialist to identity a technical solution or workaround.

CConduct an assessment of the business impact of the problem.

DEstablish a timeline of when a solution must be in place.

Show Suggested Answer

Suggested Answer: A

by Kati at May 26, 2023, 04:18 PM

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