Cisco Exam 820-605 Topic 8 Question 73 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 73
Topic #: 8

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

DResearch the best training available for this new technology and ensure as many IT staff as possible attend the training.

Show Suggested Answer

Suggested Answer: A

by Sage at Mar 07, 2024, 09:13 PM

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Audry

6 months ago

We should research and ensure that the best training is available for the IT staff.

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Van

6 months ago

Yes, determining gaps in the team's knowledge and dVanloping a training plan is crucial.

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Willard

6 months ago

I believe it's important for the Project and Operations teams to assess their own knowledge as well.

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Lavonda

6 months ago

We should also suggest appropriate training for all users to ensure successful adoption.

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Sharen

6 months ago

Agreed, conducting an end-user assessment will help us identify any gaps in their knowledge.

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Audry

7 months ago

I think we need to assess the end-users before deploying the new technology.

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Cammy

7 months ago

I believe assigning internal resources for training, like in option B, can also be beneficial. We need our IT staff to be well-prepared.

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Maricela

7 months ago

I think option C is also important. Assessing and training the Project and Operations teams can ensure a smoother transition.

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Gilberto

7 months ago

I agree with Stephaine. Training all users is crucial for successful adoption of the new technology.

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Stephaine

7 months ago

I think option A is the best approach. We need to assess end-users and provide appropriate training.

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Lorrine

8 months ago

But then you risk the IT staff not really understanding the new technology, you know? I mean, sure, they might get the training, but if the Project and Operations teams themselves are in the dark, how can they effectively train the end-users? Option C seems like a better way to cover all the bases.

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Rachael

8 months ago

Hmm, I don't know. Option B sounds like it could work too. Assigning dedicated resources to handle the training could be a good way to ensure it's done properly and efficiently. Plus, the IT staff might be more receptive to training from an internal expert rather than some random third-party.

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Sommer

8 months ago

Yeah, totally agree. Option A seems the most comprehensive. I mean, you can't just throw training at the customer's IT staff and expect it to stick if they're not ready for it. Gotta do that assessment first, figure out where they're at, and then build a solid training plan. Otherwise, it's just a recipe for disaster!

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Ressie

8 months ago

Whoa, this question is a tricky one! It's all about ensuring successful adoption of new technology, right? I think option A is the way to go - we need to really understand the end-users and their needs before we even think about training. Gaps in their knowledge could be a huge roadblock if we don't address them upfront.

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Janessa

7 months ago

Researching the best training available and ensuring IT staff attend will also contribute to successful adoption.

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Yuriko

8 months ago

Absolutely. Developing a training plan based on identified gaps will set the project up for success.

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Dean

8 months ago

Completing a knowledge assessment for the Project and Operations teams is a good idea as well.

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Mirta

8 months ago

Definitely. It's crucial to ensure everyone is prepared to use the new technology effectively.

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Rickie

8 months ago

Assigning internal resources for training the IT staff could also be beneficial.

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Janessa

8 months ago

Yeah, I agree. It's important to identify any gaps and provide appropriate training.

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Joaquin

8 months ago

Option A sounds like the best approach. Understanding end-users is key to successful adoption.

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