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Cisco 500-442 Exam Questions
- Cisco Channel Partner Program Certifications
- Cisco Unified Contact Center Enterprise Specialization requirement for Systems Engineers Certifications
- Topic 1: Describe CCE components and architecture/ Describe access tools
- Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
- Topic 3: Configure basic agent functionality/ Configure roles and departments
- Topic 4: Implement precision routing/ Understand Contact Center basics
- Topic 5: Configure agent teams and supervisors/ Implement VXML applications
- Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
- Topic 7: Deploy basic call settings/ Configuration and Implementation
- Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
Free Cisco 500-442 Exam Actual Questions
Note: Premium Questions for 500-442 were last updated On Dec. 08, 2024 (see below)
Which .bat file displays the status of the VXML server and the applications running?
the Stalus.bat file will display the status of the VXML server and the applications running.
The .bat file that displays the status of the VXML server and the applications running on it is: B. Status.bat: This batch file, when executed, provides a snapshot of the current status of the VXML server, including any VXML applications that are deployed and running. It's a useful tool for administrators to quickly check the health and status of their VXML applications. Reference: Documentation for Cisco's Voice Browser or VXML Server typically includes information on utility scripts like Status.bat that help in managing and monitoring VXML applications.
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
Which two components must a script be associated with to run? (Choose two.)
For a script to run in a Cisco Contact Center environment, it must be associated with: D. Call Type: Call Types categorize calls based on their characteristics or how they should be handled. Associating a script with a Call Type allows the system to execute the script for calls of that category, applying the specific routing logic defined in the script. E. Dialed Number (DN): The Dialed Number is used to identify the call's intended destination or service. Associating a script with a Dialed Number allows the system to trigger the script when a call is received on that number, ensuring that calls are processed according to the routing logic defined for that DN. Reference: Cisco scripting and configuration documentation for Contact Center solutions detail how scripts are associated with Call Types and Dialed Numbers to control call routing and processing.
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
For CCE to begin routing the contact and start processing the call, the following components must be configured: A. ICM script: The ICM script contains the routing logic and instructions that dictate how calls are handled and routed within the contact center environment. D. Call type: Call types are used to categorize contacts based on their characteristics or requirements, allowing the ICM script to apply the appropriate routing decisions based on the call type classification. Reference: Cisco's documentation on Contact Center scripting and call type configuration provides insights into setting up these components for effective call routing and processing.
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script. Reference: Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.
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