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  • 500-445: Implementing Cisco Contact Center Enterprise Chat and Email

Cisco 500-445 Exam Questions

Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email
Exam Code: 500-445 CCECE
Related Certification(s):
  • Cisco Advanced Unified Contact Center Enterprise Specialization Certifications
  • Cisco Channel Partner Program Certifications
Certification Provider: Cisco
Number of 500-445 practice questions in our database: 56 (updated: Dec. 11, 2024)
Expected 500-445 Exam Topics, as suggested by Cisco :
  • Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
  • Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
  • Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
  • Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
  • Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
  • Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
  • Topic 7: Describe Chat Entry Points/ ECE Chat Administration
  • Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
  • Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
Disscuss Cisco 500-445 Topics, Questions or Ask Anything Related
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Gracia

6 days ago
I am delighted to have passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. The Pass4Success practice questions were very helpful. One question that I found challenging was about ECE Chat Administration, specifically configuring chat routing rules. I wasn't sure about the criteria for routing chats to different agents, but I still passed.
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Edison

12 days ago
Did you encounter any questions about integrating with third-party applications?
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Werner

15 days ago
Passed on my first try! Pass4Success made all the difference in my last-minute studying.
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Stevie

21 days ago
Passing the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was a significant milestone for me. The Pass4Success practice questions were very useful. There was a question about ECE deployment that asked about the prerequisites for integrating with Cisco Unified Contact Center Enterprise. I was a bit unsure about the specific software versions required, but I managed to pass.
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Nicolette

26 days ago
How much emphasis was there on security aspects?
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Roselle

1 months ago
I successfully passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam, and the Pass4Success practice questions were instrumental. One question that caught me off guard was related to ECE Administration and Configuration. It asked about setting up user roles and permissions, and I wasn't entirely clear on the hierarchy, but I still passed.
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Sylvie

1 months ago
Were there any simulation questions? Those always trip me up.
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Antonio

2 months ago
Whew, that exam was tough! Grateful for Pass4Success - their questions were incredibly similar to the real thing.
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Carri

2 months ago
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was tough, but I passed it with the help of Pass4Success practice questions. A question that puzzled me was about ECE Email Administration, particularly configuring email routing rules. I was unsure about the priority settings for different email queues, but I succeeded in the end.
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Melodie

2 months ago
How detailed were the questions on reporting? I'm struggling with that part.
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Lashawna

2 months ago
I am thrilled to have passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. The Pass4Success practice questions were a lifesaver. One challenging question was about troubleshooting ECE features, specifically related to chat session logs. I wasn't sure how to interpret certain log entries, but I managed to get by.
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Mollie

3 months ago
Aced my CCE Chat & Email certification! Pass4Success materials were a lifesaver for quick prep.
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Angelo

3 months ago
Passing the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was a great achievement for me, thanks to the practice questions from Pass4Success. There was a tricky question on ECE Chat Administration that asked about setting up chat templates for different departments. I was a bit confused about the customization options available, but I still made it through.
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Fernanda

3 months ago
Congrats! I'm preparing for it now. Any tips on the chat configuration section?
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Elke

3 months ago
I recently passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring the ECE deployment architecture. It asked about the specific components needed for a high-availability setup. I wasn't entirely sure about the redundancy requirements, but I managed to pass the exam.
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Louvenia

3 months ago
I used Pass4Success for my exam prep and it was a huge help. Their practice questions were very similar to the actual exam, which helped me pass in a short preparation time. Definitely recommend!
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Dalene

3 months ago
Just passed the Cisco Contact Center Enterprise Chat and Email exam! Thanks Pass4Success for the spot-on practice questions.
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Brendan

4 months ago
Passing the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam included topics on ECE installation process and defining ECE best practices. One question that I encountered in the exam was related to preparing PCCE for ECE integration. It required a deep understanding of the integration process, but I was able to answer it correctly and pass the exam.
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Marcelle

5 months ago
My exam experience was successful as I passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. I found the topics on describing Enterprise Chat and Email components and deployment models to be quite challenging. One question that I remember from the exam was about the deployment model for Enterprise Chat and Email components. I had to recall the details from my study materials, but I was able to answer it correctly and pass the exam.
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Pamella

6 months ago
I recently passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam with the help of Pass4Success practice questions. The exam covered topics such as preparing PCCE for ECE integration and explaining the ECE installation process. One question that stood out to me was related to defining ECE best practices. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Sina

6 months ago
Whew, that exam was tough! But Pass4Success really came through with relevant materials. Passed on my first try!
upvoted 0 times
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Barabara

6 months ago
Pass4Success is a lifesaver! Their practice tests were key to my success in the Cisco Contact Center exam. Highly recommend!
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Vonda

6 months ago
Just became Cisco certified! Pass4Success made exam prep a breeze with their accurate questions. So grateful for the quick turnaround!
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Raina

6 months ago
Couldn't have cleared the Cisco exam without Pass4Success. Their questions were incredibly similar to the real thing. Thank you!
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Gearldine

6 months ago
Passed thanks to focused prep! Watch out for scenario-based questions on integrating ECE with external databases. Know the process of creating and managing data adapters. Pass4Success practice exams were crucial for mastering these concepts in a short time.
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Audry

7 months ago
Just passed the Cisco Contact Center Enterprise Chat and Email exam! Thanks to Pass4Success for the spot-on practice questions. Saved me so much time!
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Free Cisco 500-445 Exam Actual Questions

Note: Premium Questions for 500-445 were last updated On Dec. 11, 2024 (see below)

Question #1

What are two specifications for reporting templates? (Choose two.)

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Correct Answer: D, E

A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.


Question #2

Which process scans content and applies regular expressions to mask the sensitive information?

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Correct Answer: B

Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.

The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.


Question #3

Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

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Correct Answer: B

The Web server on the WXM (Web Experience Manager) platform is responsible for communicating with Enterprise Chat and Email (ECE) and uses TCP port 8443 for HTTPS connections with cloud connect services. This port is the relevant port for ECE communication and must be open on the firewall for ECE to function correctly.


In WXM (Webex Experience Management), the web server communicates with ECE (Enterprise Chat and Email) and the HTTPS connections with cloud connect services are made using TCP port 8443.

The Web server is responsible for handling the incoming web traffic, such as customer chat and email requests, and forwarding them to the appropriate ECE workflow.

TCP port 8443 is a commonly used port for HTTPS connections and is the default port for HTTPS traffic. This port is used for secure communication between the WXM web server and ECE, and other cloud connect services.

Question #4

Which TCP must be opened in the firewall between Services server and Messaging server?

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Correct Answer: A

The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.


Question #5

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

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Correct Answer: D, E, F

In order to implement Agent Single Sign-on in the ECE/CCE environment, the SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations. Additionally, ECE should be integrated with PCCE and the SPOG, and SS0 for CCE needs to be configured before agent SSO for ECE will work.


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