Cisco 700-695 Exam Questions

In Cisco Webex Calling, the 'Hoteling' feature allows a phone to be shared among different users within an organization. This feature is particularly useful in environments where not all employees have their own dedicated desk, such as in a hot-desking environment.

1. Understanding Hoteling in Webex Calling:

Hoteling Host: This is the primary phone that can be used by various users who do not have a dedicated desk phone. The Hoteling Host is typically associated with a physical device, like an IP phone.

Hoteling Guest: This is a user who can temporarily log in to the Hoteling Host device, making the phone act as if it belongs to the guest user for a specific period.

2. Why Hoteling Guest is the Correct Option:

To enable different users to share a single phone, you need to configure the device as a Hoteling Host and allow users, known as Hoteling Guests, to log into that device. This configuration permits multiple users to use the same physical phone while having their personalized settings, including voicemail and call history.

The Hoteling Guest logs in to the Hoteling Host device, and the system treats the phone as if it is their personal phone, including their user profile, settings, and calls.

3. Configuration Steps:

Configure the Host Device:

In the Webex Calling Admin Portal, navigate to the specific device that will act as the Hoteling Host.

Enable the device for Hoteling and assign it as a Hoteling Host.

Set Up the Hoteling Guest:

In the user settings of potential guests, enable them as Hoteling Guests.

Guests can then log into any Hoteling Host device and use it as their own.

Usage:

The Hoteling Guest will log into the host device, and the phone will load the guest's settings and profile.

The guest can use the phone with their settings for the duration of their session.

Cisco Reference:

The feature is detailed under the Cisco Webex Calling administration guide, which discusses user roles, including how to configure Hoteling Hosts and Guests. It can be found in the Webex Calling and Webex Management PDFs provided by Cisco.

By correctly configuring the Hoteling feature in Webex Calling, organizations can maximize the utilization of shared devices, providing flexibility and convenience for users who do not have a dedicated phone.

In Webex Calling call queues, the available announcements include:

Welcome: An initial greeting message that plays when a call is placed in the queue.

Hold: A message or music played while the caller is on hold.

Queued: A message indicating the caller's position in the queue.

Overflow: A message that plays when the call queue reaches its maximum capacity and the call cannot be queued.

Cisco Reference

The Webex Calling call queue feature documentation describes the different types of announcements available within call queues.

The Collaboration Flex Plan Value Transfer program allows customers to trade in eligible perpetual licenses and receive a purchase credit towards the Cisco Collaboration Flex Plan. This feature provides a cost-effective way for customers to transition from a perpetual licensing model to a subscription-based model, enabling them to access the latest Cisco collaboration tools and services. The program is designed to support customers in upgrading their collaboration infrastructure while reducing the financial impact by providing credits for existing investments.

Webex Teams applications support TLS version 1.2 only for secure communications. TLS (Transport Layer Security) version 1.2 is currently the most secure and widely accepted version for encrypting data transmitted over the internet. Cisco's adoption of TLS 1.2 ensures that Webex Teams provides strong encryption standards and meets modern security requirements, protecting data integrity and confidentiality during communication sessions.

Webex Calling lab environments refer to eLearning courses that offer every student access to a virtual lab environment. These environments are designed to give users hands-on experience with Webex Calling features, allowing them to practice and learn in a simulated setting. The virtual labs are an essential part of the training process, enabling learners to configure and manage Webex Calling services, such as local gateways, devices, and other related features, without needing access to physical hardware.

This approach is similar to how virtual labs and sandboxes are used in platforms like Splunk Cloud, where users can interact with data inputs, configure forwarders, and simulate troubleshooting scenarios. These virtual labs provide a safe and controlled environment for users to gain practical experience and develop their skills in real-world situations without the risk of affecting live systems.

In the context of Webex Calling, these eLearning labs ensure that every participant has equal access to the tools and resources needed to fully understand and implement the service, which is crucial for effective learning and application of the knowledge gained during the courses.