Which is the first step in a solutions-led sales approach?
a solutions-led sales approach is:
A sales methodology that focuses on understanding the customer's business needs, challenges, and objectives
A consultative process that involves discovering, proposing, validating, and closing solutions that deliver value and outcomes for the customer
A way of differentiating Cisco and partners from competitors by offering integrated solutions that leverage Cisco's portfolio and expertise
The first step in a solutions-led sales approach is to understand the customer's objectives, which includes:
Asking open-ended questions to uncover the customer's pain points, goals, and priorities
Listening actively and empathetically to the customer's responses
Confirming and summarizing the customer's objectives and expectations
Which services are contained in the CX portfolio?
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
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