CIW Exam 1D0-623 Topic 3 Question 6 Discussion

Actual exam question for CIW's 1D0-623 exam

Question #: 6
Topic #: 3

The developers of a point-of-sale retail transaction software has a system error in their Web server. Users of the system were unable to upload data through their remote data entry service. The customer quickly grew angry about the situation and began posting negative comments on several popular social media sites and company's public message board. The company is in the response stage of managing the crisis. What should they do?

APost responses to the messages, explaining the problem and when it will be resolved.

BRemove all postings from their message board and publicly deny the error on the popular social media sites.

CMonitor the messages, to determine how many are posted, until the error Is corrected. Then contact the message posters privately by phone or e-mail.

DPrepare an executive report on the crisis. with recommendations for organizational changes to prevent similar incidents in the future.

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Suggested Answer: A

by Markus at May 05, 2022, 09:06 PM

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