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CompTIA Exam 220-1001 Topic 4 Question 31 Discussion

Actual exam question for CompTIA's 220-1001 exam
Question #: 31
Topic #: 4
[All 220-1001 Questions]

A user brings in an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

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Suggested Answer: B

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