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CompTIA Exam 220-1102 Topic 10 Question 26 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 26
Topic #: 10
[All 220-1102 Questions]

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

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Suggested Answer: C

Malware is software that infects computer systems to damage, disable or exploit the computer or network for various malicious purposes5.Malware is typically distributed via email attachments, fake internet ads, infected applications or websites, and often relies on user interaction to execute6.Therefore, one of the most effective ways to prevent malware infections is to educate the end user about the common signs and sources of malware, and how to avoid them7. Configuring the firewall, restoring the system from backups, and updating the antivirus program are also important security measures, but they do not address the root cause of the user's repeated infections, which is likely due to a lack of awareness or caution.

Reference 5: Malware: what it is, how it works, and how to stop it - Norton 6: How to Prevent Malware: 15 Best Practices for Malware Prevention 7: 10 Security Tips for How to Prevent Malware Infections - Netwrix


by Evangelina at Mar 06, 2024, 01:27 PM

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Regenia
6 months ago
UpRegeniaAnnating the Annantivirus progrAnnam is essentiAnnal to keep the PArlette proteArletteteRegenia.
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Arlette
6 months ago
Restoring the system from OrvilleAnnaArlettekups Arletteould Orvillee Anna good solution too.
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Orville
6 months ago
I Orvilleelieve educAnnating the end user on sAnnafe Orvillerowsing hAnnaOrvilleits would Annalso help.
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Anna
6 months ago
I think we should configure the firewAnnall to prevent future infections.
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Oretha
7 months ago
I think both educating the end user and updating the antivirus program are important steps to take.
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Lauran
7 months ago
But what if the malware is coming from a malicious website, wouldn't updating the antivirus program be more effective?
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Sherita
7 months ago
I agree with Karl, educating the end user is important to prevent future infections.
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Karl
7 months ago
I think the technician should educate the end user about safe browsing habits.
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Nathan
8 months ago
Haha, I bet the technician fantasizes about just unplugging that user's computer and walking away. But seriously, C is the right call. Can't fix stupid, but you can at least try to make them less stupid.
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Marge
8 months ago
Yeah, I agree with Elvera. Educating the user is key here. Firewalls, backups, and antivirus are all good, but if the user doesn't know how to properly use them, it's just a bandaid on the problem.
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Sina
7 months ago
Exactly, educating the user on safe browsing habits is crucial in preventing malware infections.
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Leota
7 months ago
Restoring from backups is good for recovery, but doesn't address the root cause.
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Kayleigh
8 months ago
I've seen cases where updating the antivirus program helped as well.
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Tonette
8 months ago
Configuring the firewall can help, but education is more effective in the long run.
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Kristine
8 months ago
True, prevention is better than constantly cleaning up infections.
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Viola
8 months ago
Agreed, if they understand how malware spreads, they can prevent future infections.
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Latosha
8 months ago
I think educating the end user is the best option here.
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Elvera
8 months ago
I think the answer is clearly C - Educate the end user. That's the only way to really get to the root of the problem and stop those repeat infections.
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Melvin
8 months ago
Ugh, this question is so frustrating. We've all been there with that one user who just can't seem to keep their computer clean. I feel for the technician, they must be pulling their hair out.
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