CompTIA Exam PK0-005 Topic 4 Question 23 Discussion

Actual exam question for CompTIA's PK0-005 exam

Question #: 23
Topic #: 4

Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

ACompromising

BForcing

CSmoothing

DCollaborating

Show Suggested Answer

Suggested Answer: C

Smoothing is a conflict resolution technique where the project manager emphasizes areas of agreement and downplays the areas of difference. By focusing on common ground and minimizing the importance of the conflicting points, the project manager aims to reduce the tension and encourage cooperation among team members. This approach is often used for minor disagreements where maintaining harmony is more important than resolving the conflict itself.

by Staci at May 30, 2024, 02:12 PM

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Thaddeus

5 months ago

Smoothing, huh? Sounds like the project manager is trying to avoid a little team drama. Gotta keep those egos in check, am I right?

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Kati

4 months ago

A) Compromising

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Donte

4 months ago

C) Smoothing

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Lucy

4 months ago

D) Collaborating

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Micheline

4 months ago

A) Compromising

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Marge

5 months ago

A) Compromising is the best option. Both team members can give a little and find a middle ground that works for everyone.

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Danilo

5 months ago

I'm going with B) Forcing. Sometimes you just have to put your foot down and make the team do it your way. That's what a project manager is for, right?

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