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Exin Exam EX0-103 Topic 1 Question 3 Discussion
Actual exam question for
Exin's
EX0-103 exam
Question #: 3
Topic #: 1
[All EX0-103 Questions]
Topic #: 1
Where would an IT service for the customer normally be defined?
Suggested Answer:
C
A . Incorrect. The IT Framework provides a structure for service management but would not define the service itself.
B . Incorrect. The OLA would define a support arrangement behind the prime customer service.
C . Correct. The Service Catalog or the SLA would define the service for the customer.
D . Incorrect. The Service Report would provide details of service performance not define the service.
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