Exin Exam ITSM20F.EN Topic 2 Question 87 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 87
Topic #: 2

For which type of organizations is ISO/IEC 20000 appropriate for use?

Afor organizations to confirm that all of the ITIL guidelines have been implemented

Bfor organizations which need to demonstrate alignment to customer requirements

Cfor organizations wishing to certify their services

Dfor tool vendors to specify the Service Provider's processes

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Justine at Apr 26, 2024, 01:35 PM

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7 months ago

ISO/IEC 20000 question seems tricky.

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