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Exin Exam ITSM20F.EN Topic 3 Question 15 Discussion
Actual exam question for
Exin's
ITSM20F.EN exam
Question #: 15
Topic #: 3
[All ITSM20F.EN Questions]
Topic #: 3
Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?
Suggested Answer:
B
A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.
B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.
C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.
D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.
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