Exin Exam ITSM20F.EN Topic 4 Question 89 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 89
Topic #: 4

[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

Afor organizations to confirm that all of the ITIL guidelines have been implemented

Bfor organizations which need to demonstrate alignment to customer requirements

Cfor organizations wishing to certify their services

Dfor tool vendors to specify the Service Provider's processes

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Thurman at May 20, 2024, 01:11 PM

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Ronna

6 months ago

Wait, so ITIL is not involved in this standard? That's a relief, I was about to get all confused.

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Howard

5 months ago

C) for organizations wishing to certify their services

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Buddy

5 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Maira

6 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Reuben

6 months ago

I bet the tool vendors would love to have that kind of control over the Service Providers! Good one, option D.

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Shawnta

6 months ago

Option B is interesting, but I'm not sure if that's the primary purpose of ISO/IEC 20000. Demonstrating alignment to customer requirements seems a bit narrow.

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Eun

5 months ago

C) for organizations wishing to certify their services

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Tasia

5 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Theola

5 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Adria

6 months ago

I'm not sure about option D. Tool vendors specifying the Service Provider's processes doesn't sound quite right to me.

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Benton

5 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Sharita

5 months ago

Yeah, option D does seem a bit off. Option C also sounds plausible for organizations wishing to certify their services.

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Florinda

6 months ago

I agree, option B seems like the most appropriate choice for organizations.

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Eve

6 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Kirk

6 months ago

I agree, option D seems out of place. The other options make more sense for organizations looking to use ISO/IEC 20000.

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Irving

6 months ago

I think option B makes more sense. It's about demonstrating alignment to customer requirements.

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Kirk

6 months ago

I think option D is incorrect. It doesn't make sense for tool vendors to specify the Service Provider's processes.

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Luisa

7 months ago

Option C seems like the most straightforward choice here. Certifying their services is a clear use case for ISO/IEC 20000.

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Halina

6 months ago

Definitely, it shows a commitment to quality service delivery.

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Derick

6 months ago

Yes, that makes sense. It's important for organizations to have that certification.

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Meghann

6 months ago

C) for organizations wishing to certify their services

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