Exin Exam ITSM20F.EN Topic 6 Question 104 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 104
Topic #: 6

[All ITSM20F.EN Questions]

Why are processes required?

Ato be able to define quality objectives in a structured manner

Bto ensure that service issues never arise

Cto provide consistency in the output from activities

Dto satisfy the needs of major outsource providers

Show Suggested Answer

Suggested Answer: C

A . Incorrect. The processes should support the quality objectives.

B . Incorrect. Service issues are a part of day to day life; processes will help to minimize their impact.

C . Correct. A predictable approach is required.

D . Incorrect. Touch points with suppliers are needed to demonstrate end to end quality control.

by Leonora at Nov 16, 2024, 04:42 PM

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Raina

23 hours ago

But don't you think processes also help define quality objectives in a structured manner?

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Princess

4 days ago

I agree with Ettie, having processes in place helps ensure consistent results.

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Ettie

20 days ago

Processes are required to provide consistency in the output from activities.

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Marguerita

21 days ago

Processes are crucial, but I don't think they're just about satisfying outsource providers. Option C seems like the best choice here.

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Tresa

22 days ago

Processes are definitely important, but option B about never having service issues is a bit unrealistic. I'd go with option C.

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Margart

24 days ago

Processes are required to ensure consistency and quality in the output. I think option C is the correct answer.

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Ernest

3 days ago

Processes also help define quality objectives in a structured manner.

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Tresa

10 days ago

I think option C is the best choice as well.

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Chun

18 days ago

I agree, processes help maintain consistency in the output.

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