Exin Exam ITSM20F.EN Topic 6 Question 14 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 14
Topic #: 6

Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Check-Act (PDCA) methodology?

Ato be able to allocate roles and responsibilities

Bto be able to define the objectives and requirements that are to be achieved by Service Management

Cto be able to establish the Service Management policy, objectives and plans

Dto determine whether the Service Management requirements are effectively implemented and maintained

Show Suggested Answer

Suggested Answer: D

A . Incorrect. This is a part of implementing the Service Management plan.

B . Incorrect. This is a part of the Service Management plan. During the Check phase it is important to review if the objectives are being achieved.

C . Incorrect. This is a part of Management responsibility.

D . Correct. This is a part of the standard with regard to the Check phase.

by Derick at May 07, 2022, 04:06 PM

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