Exin Exam ITSM20F.EN Topic 6 Question 96 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 96
Topic #: 6

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

AAppropriate records of education, training, skills and experience need to be maintained.

BAt least two employees should be suitably trained for each role.

CEmployees should have at least a relevant bachelors degree.

DPersonnel should all have a relevant Security training according to ISO/IEC 27002.

Show Suggested Answer

Suggested Answer: A

A . Correct. This is a best practice according to the standard.

B . Incorrect. This is relevant to availability of resources, however not a best practice for competency.

C . Incorrect. A bachelors degree is not a requirement, relevant training for the role is.

D . Incorrect. This is a specific training for Security, but not a best practice for competency in general.

by Chauncey at Aug 28, 2024, 06:28 PM

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Shaun

3 months ago

I think having relevant Security training is essential, so option D is a good choice.

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Mila

3 months ago

I believe option D is also important for personnel competence.

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3 months ago

Option B sounds reasonable, but I think having at least two employees trained for each role is a bit excessive. Option A is the way to go.

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Lashaunda

3 months ago

B) I agree, having at least two employees trained for each role seems excessive. Option A is definitely the best practice.

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Nida

3 months ago

A) Appropriate records of education, training, skills and experience need to be maintained.

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4 months ago

Option A is the best answer. Maintaining appropriate records is crucial for demonstrating competence.

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Bernadine

3 months ago

D) Personnel should also have relevant Security training according to ISO/IEC 27002.

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Charisse

3 months ago

A) Having appropriate records is more important for demonstrating competence.

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Val

3 months ago

B) But shouldn't employees also have relevant degrees?

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Luisa

3 months ago

A) Appropriate records of education, training, skills and experience need to be maintained.

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