Exin Exam ITSM20F.EN Topic 7 Question 19 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 19
Topic #: 7

What is the primary purpose of analyzing Change records?

Ato be able to open a new Problem record, so proactive identification of Incidents is possible

Bto check if related Incident records are adequately closed

Cto detect increasing levels of Changes and emerging trends

Dto provide input to the Service Reporting process

Show Suggested Answer

Suggested Answer: C

A . Incorrect. Problem records are opened based upon Incident analysis.

B . Incorrect. To check if Incident records are adequately closed, Incident records shall be analyzed.

C . Correct. Analysis of Change records allows for trend identification.

D . Incorrect. The purpose of analyzing Change records is to detect increasing levels of Changes and emerging trends.

by Fabiola at May 07, 2022, 11:45 AM

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