Exin Exam ITSM20F.EN Topic 8 Question 102 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 102
Topic #: 8

[All ITSM20F.EN Questions]

What is the objective of the Service Continuity and Availability Management processes?

Ato ensure agreed effective communication towards Customers

Bto ensure that agreed levels of service commitments to Customers can be met in all circumstances

Cto ensure that agreed Service Continuity and Availability commitments to Customers can be met in all circumstances

Dto ensure that agreed Service Continuity and Availability commitments to providers can be met in all circumstances

Show Suggested Answer

Suggested Answer: C

A . Incorrect. Effective communication is not the objective of the process Service Continuity and Availability Management. It is more relevant to Service Reporting.

B . Incorrect. Managing levels of service is the objective of the Service Level Management process.

C . Correct. This is the objective of the Service Continuity and Availability Management processes.

D . Incorrect. Service Continuity and Availability Management is a process between a supplier and a Customer. Not between a supplier and a provider.

by Tori at Sep 18, 2024, 12:16 PM

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Gennie

2 months ago

I dunno, man. Isn't the whole thing just a big game of keeping everyone happy? Option A could be the way to go, if you ask me.

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Claudia

28 days ago

I see your point, but I still think option A is the way to go. Effective communication towards customers is key to keeping everyone happy.

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Staci

1 months ago

I agree, option C seems to be the most accurate. We have to ensure that our service continuity and availability commitments are met in all circumstances.

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Luz

1 months ago

I think option B is the best choice. We need to make sure we can meet our service commitments to customers no matter what.

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Edda

2 months ago

I believe option C is the correct answer because it specifically mentions Service Continuity and Availability commitments to Customers.

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Jean

2 months ago

Hmm, I'm not sure. Shouldn't we be worried about the providers too? Option D might be the way to go.

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Hector

1 months ago

Brice: I see your point, but I still think Option C is more aligned with the objective.

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Barney

1 months ago

User 3: But what about the providers? Maybe we should consider Option D.

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Brice

1 months ago

Yeah, I agree. Option C seems like the best choice.

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Tamra

1 months ago

I think we should focus on meeting commitments to Customers.

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Mignon

2 months ago

I agree with Lajuana. It's important to have a plan in place to maintain service continuity and availability for customers.

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Lajuana

2 months ago

I think the objective is to ensure that agreed levels of service commitments to Customers can be met in all circumstances.

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Rebecka

3 months ago

Well, now, I thought the whole point was to keep those pesky customers happy no matter what. Option B seems to capture that nicely.

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Sheron

2 months ago

Nelida: Exactly, that's the objective of Service Continuity and Availability Management processes.

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Justine

2 months ago

Definitely, we need to prioritize meeting customer needs in all circumstances.

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Nelida

2 months ago

Option B makes sense, ensuring service commitments are met no matter what.

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Carli

2 months ago

I agree, keeping the customers happy is key.

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Elouise

3 months ago

Option C sounds about right. Ensuring that agreed service continuity and availability commitments to customers are met in all circumstances is the key objective, isn't it?

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Yolando

3 months ago

It's important to ensure that customers' service continuity and availability commitments are met in all situations.

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Virgie

3 months ago

Yes, you're correct. Option C is the objective of Service Continuity and Availability Management processes.

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