Exin Exam ITSM20F.EN Topic 8 Question 97 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 97
Topic #: 8

[All ITSM20F.EN Questions]

What are the key contents of an IT Service Management System?

Aa software system for the ticket system

Ba software system to monitor the key performance indicators (KPIs)

Cdefinition of corporate measures to achieve the required level of quality

Dsystematic processes for ticket recording and follow-up only

Show Suggested Answer

Suggested Answer: C

by Torie at Sep 09, 2024, 08:45 PM

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Ty

2 months ago

I heard the right answer is to throw a dart at the options and see what sticks. That's how I ace all my exams!

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Mertie

2 months ago

A? Really? That's like trying to build a house without a blueprint. IT service management is about so much more than just a ticket system.

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Shawna

1 months ago

D) systematic processes for ticket recording and follow-up only

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Charlesetta

1 months ago

C) definition of corporate measures to achieve the required level of quality

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Jestine

1 months ago

B) a software system to monitor the key performance indicators (KPIs)

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Penney

2 months ago

I'm going with C. Defining the corporate measures is like the secret sauce of a successful IT service management system.

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Bettina

2 months ago

D seems a bit limited, don't you think? Isn't there more to IT service management than just ticket tracking?

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Barney

28 days ago

C) definition of corporate measures to achieve the required level of quality

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Marya

29 days ago

B) a software system to monitor the key performance indicators (KPIs)

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Kanisha

1 months ago

A) a software system for the ticket system

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Nicolette

2 months ago

I think it's more than just ticket recording and follow-up processes.

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Alexia

2 months ago

B for the win! Monitoring those KPIs is key to keeping an IT service management system running smoothly.

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Graciela

1 months ago

It's essential to have clear corporate measures in place to achieve quality standards.

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Dorothea

2 months ago

I agree, having a software system to monitor KPIs is crucial for success.

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Lennie

2 months ago

Definitely! KPIs help us track performance and make improvements.

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Denna

2 months ago

B for the win! Monitoring those KPIs is key to keeping an IT service management system running smoothly.

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Clemencia

2 months ago

Agreed, it helps to ensure everything is running smoothly.

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Daren

2 months ago

Definitely! Monitoring KPIs is crucial for IT service management.

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Ashton

2 months ago

B) a software system to monitor the key performance indicators (KPIs)

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Dick

3 months ago

Option C sounds like the way to go. Gotta have those corporate measures to ensure quality, am I right?

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Nathan

2 months ago

Definitely, it's a key component of an effective IT Service Management System.

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Cletus

2 months ago

Absolutely, without clear measures in place, it's hard to ensure consistent quality.

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Geoffrey

2 months ago

I agree, it helps set the standard for the level of quality expected.

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Ivette

2 months ago

Yes, having defined corporate measures is crucial for maintaining quality.

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Claribel

3 months ago

I believe it also involves defining corporate measures for quality.

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Kayleigh

3 months ago

I think the key contents include monitoring KPIs.

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