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Exin Exam ITSM20F.EN Topic 9 Question 5 Discussion
Actual exam question for
Exin's
ITSM20F.EN exam
Question #: 5
Topic #: 9
[All ITSM20F.EN Questions]
Topic #: 9
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?
Suggested Answer:
A
A . Correct. The standard states that the Senior Responsible Owner should be supported by a decision taking group with sufficient authority to define policy and to enforce decisions.
B . Incorrect. The Change Advisory Board is an important group with a specific function which is not as wide as the management system.
C . Incorrect. The senior customer representative may provide input to requirements for the management system but will not be responsible for its delivery.
D . Incorrect. The service managers will implement the management system that is the responsibility of the Senior Responsible Owner.
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