Exin Exam ITSM20F.EN Topic 9 Question 73 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 73
Topic #: 9

What is the objective of IT Service Management?

Ato provide critical services to business customers

Bto provide guaranteed service levels against business requirements

Cto provide management of services to meet business requirements

Dto provide services to the maximum level to the business

Show Suggested Answer

Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.

by Graciela at Jul 27, 2023, 07:17 AM

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